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To meet your technical publications needs, Underwhelmed offers you richly trained, professional, experienced technical-publications specialists.

Our innovative and efficient methods increase quality and decrease project length. This holds true whether you want large amounts of paper-based documentation converted to online documentation for use on your Internet or intranet site, or whether you want printed manuals, help systems, and multimedia demos to document your product. We stay informed of publishing-technology developments and employ new and existing tools efficiently. Our leading-edge orientation is essential to meeting the high demand for top-quality documentation.

The depth of our services is indicated in the following lists.

project services

Win98/NT4.0 Help (32-bit)

Windows 3.1x Help (16-bit)

HTML Help (Microsoft)

NetHelp (Netscape)

technical writing

technical editing

software documentation

hardware documentation

tutorials

newsletters

brochures

white papers

style guides

functional specifications

foreign language translation

Internet publishing

Intranet publishing

HTML development

multimedia demos

interactive tutorials

CBTs

kiosks

graphic arts design

documentation consulting

documentation training

project management

trade show representation

software tools

RoboHelp

Doc-To-Help

ForeHelp

Acrobat

FrameMaker

PageMaker

QuarkXpress

Publisher

Word for Windows

WordPerfect

FrontPage

Visual InterDev

HoTMetaL PRO

PageMill

HotDog Pro

Director

Authorware

PowerPoint

Freelance

Persuasion

ToolBook

Astound

CBIPro

Photoshop

Illustrator

CorelDraw

FreeHand

environments

Windows 95/98

Windows NT 4.0

Windows
3.1 and NT3.51

Macintosh
OS 6, 7, 8

OS/2

DEC

Sun

UNIX
Solaris
HP-UX
Irix
Linux
A/UX
IBM NetView
/AIX

subject knowledge

C; C++

Java

Perl

Visual Basic

API

compilers/pre-compilers

GUI applications design

Oracle Financials

Red Pepper

SAP

BAAN

SQL

Access

databases

Client/Server

network hardware

network software

LAN/WAN

TCP/IP

CGI

protocols

bridges/routers

CAD/AutoCAD

telecommunications

telephony

CAE/chips

ISO 9000

Underwhelmed provides in-depth task expertise in the following categories.

technical writing and editing

Windows 95/NT 4.0 writing style adapted to your software, if desired

Levels of Edit approach to copy editing

Printed manuals and getting started guides (software and hardware)

Technical or non-technical audience

Newsletter development and maintenance

Using FrameMaker, PageMaker, Publisher, Word…

online help—windows 95/nt 4.0, 3.1, and html-based

Windows 95/NT 4.0 32-bit or Windows 3.1 hypertext development (or HTML)

Capture of most 32-bit Help features while still using the Windows 3.1 compiler

Help Topics tabbed interface (Contents, Index, Find)

Procedure, Reference, What’s This, Tips & Tricks, and Troubleshooters topics

Shortcut and Related Topics (ALink/KLink) jumps

Using RoboHelp, Doc-To-Help, ForeHelp…

html (world wide web site) publishing

Design and maintenance of compelling Web sites strong on content and functionality

Integration of CGI scripts, Perl scripts, Java applets, and ActiveX controls

Development of comprehensive e-vertising and cybermarketing plans

Using FrontPage, Visual InterDev, HoTMetaL PRO, Pagemill, HotDog…

multimedia demo development

Design and development of interactive multimedia demos, tutorials, and CBTs

Jumps from Help systems and Web pages to demos and CBTs to leverage investment

Using Authorware, Director, CBIPro, ToolBook, Astound, PowerPoint…

graphic arts design

Design graphics for manuals, brochures, or your software

Development of multimedia graphics for demos and CBTs

Using Photoshop, QuarkXPress, CorelDraw…

documentation project design, management, and training

Documentation consulting to evaluate technical publications needs

Leverage investment in existing documentation

Documentation process automation: implementation management, change management, repository management, publication, and distribution

Assist in hiring an in-house team

Development of white papers to define goals and style

Documentation training to empower employees to maintain publications

trade show representation

Representation of your company and software at trade shows

Design and production of trade show booths and materials

Design and development of multimedia tutorials, CBTs, and kiosks to inform visitors