The following white papers contain information and ideas that are critical to your documentation strategies. Feel free to use these materials in your planning and presenting.

How Your Investment in Documentation Improves Your Bottom Line
    What makes good documentation?
    A history of the documentation process
    Market share can be influenced by the documentation
    Meeting the customer's needs enhances your bottom line
    Seeing documentation as part of the product
 
Our Process: Offsite and Fixed-Cost Documentation Projects
    Determine client needs
    Assess project scope
    Develop estimate
    Generate written agreement
    Develop documentation plan and project schedule
    Template design and editorial style guide
    Information-gathering: interviewing and analyzing legacy material
    Initial writing
    Initial Underwhelmed edit: developmental and copy
    First client review: technical accuracy
    Develop editorial style sheet
    Second draft
    Second Underwhelmed edit: recheck editorial style
    Second client review: recheck technical changes
    Final draft delivery and handoff

Staff and Contract Personnel Search Strategies
    Determine when you need to add staff to your department
    Determine whether contractors or staff are needed
    Determine requirements and duration for contract position
    Locate and screen candidates according to job requirements
    Present candidates until one is chosen
    Generate agreements, paperwork, etc.
    Staffing solution logistics
    Our assurance of quality staffing

What We Do at Underwhelmed
    From overwhelmed to underwhelmed
    On-call documentation
    Technical staffing services
    Consulting and training
    Our services

About Underwhelmed
    History
    Mission and goals
    Resources
    About the president
    Clients and projects
    Technical and subject background